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HYDERABAD, India, September 26, 2018/PRNewswire/ --Ozonetel, India's pioneering Cloud Contact Center provider, continues its global expansion with its launch in UAE. Sagar Rane, General Manager, ME, Ozonetel, announced: "We are very excited about our entry into UAE. This market has very stringent regulatory requirements and our platform has met them all. Our Cloud Contact Center Solution, along with KOOKOO APIs, will now also be deployed at the Etisalat Data Center in Dubai."
Ozonetel already has strong presence in India, United States and Singapore. "Our Dubai expansion is a much-awaited move for many clients who have, or are planning a presence in UAE. They plug into the easy-to-scale platform they've always relied upon. With Etisalat as our telecommunication partner, they will be assured both compliance and connectivity," states Rajiv Bharathan, Senior Vice President, Ozonetel.
Ozonetels' first client in the UAE is Zomato - the popular Restaurant Finder and Food Delivery App. Pradyot Ghate, Associate Vice President, Zomato, said, "Ozonetel has been our cloud telephony partner in India for past eight years. We are confident they will continue to build out a robust and scalable platform in the Middle East that will be beneficial to the small and large businesses in the region."
What can UAE businesses expect from Ozonetel?
"Ozonetel has perfected its platform over the past 10 years of providing contact center solutions in a large and challenging market like India," says Sagar. He added, "Our platform is full-stack, requires zero CAPEX and offers seamless CRM and social media integrations. It provides businesses with rich MIS reports which improve end-customer experience, increase agent efficiency, reduce OPEX, and evaluate ROI on campaigns. It also offers advanced AI capabilities like Speech Analytics and enables Voice Bots."
Global Presence and Future Expansion Plans:
Ozonetel has telecom POPs (point of presence) in six locations with access to more than 180 countries globally. Last year, they launched two delivery hubs and a full-featured Plug and Play Contact Center Solution for the United States market. They also made a successful partnership with Zang, Avaya, in the United States.
"We can now look forward to expanding in all regions where Etisalat has a presence. In the immediate future, this would include more geographies in GCC and SE Asia," says Rajiv Bharathan, Senior Vice President, Ozonetel.
Ozonetel Communications was founded in 2007. When they launched their cloud telephony platform KOOKOO in 2009, it was the first of its kind telephony platform in India. Ozonetel's clients range from startups to large enterprises. Their clients include: Big Basket, Zomato, Shaadi.com, HUL, HDFC Life, Treebo, Dr. Lal Pathlabs and many more.
It currently has offices in India, US and Singapore.
Source: Ozonetel Communications Pvt Ltd