The introduction of Bhartiya Nagarik Suraksha Sanhita (BNSS) and its digital features has improved law enforcement in Jammu and Kashmir, making crime reporting faster, more efficient, and accessible to all citizens.
More people in Jammu and Kashmir are now using digital platforms such as SMS, email, WhatsApp, Citizen Service Centres, and web portals to file complaints. The introduction of the BNSS has further encouraged this shift towards digital policing.
The Jammu and Kashmir Police have registered over 70 FIRs based on electronically submitted complaints. This system provides citizens with more ways to report issues, in addition to traditional methods like in-person, phone, and written complaints. According to police data, 52 complaints were received via SMS and email, 64 were made at Citizen Service Centres, and 10 were submitted through the web portal or e-forms.
As per Section 173 of BNSS, police must record all electronically received complaints. However, for the complaint to be officially registered as an FIR, the complainant must sign it within three days.
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The use of the Zero FIR system, which allows people to file complaints at any police station regardless of jurisdiction, is also increasing. So far, over 100 Zero FIRs have been filed, with 83 transferred to police stations outside Jammu and Kashmir.
While digital platforms have made crime reporting easier, police have introduced safeguards to prevent misuse. With the rise in cybercrime, authorities are ensuring that eFIRs and digital complaints are handled securely and efficiently.
