Union minister Rajeev Chandrasekhar, on Friday, expressed his displeasure over the poor service offered by Vistara Airlines and said he is disappointed with the airliner.
The minister took to X to share his experience with the airliner while returning from London to Delhi after the AI Safety Summit.
Sharing a photo of the litter-strewn cabin of Vistara Airlines, he wrote: "So I decided to fly Vistara from London to Delhi last (night). Nice new clean 787 aircraft and very smooth flight - but saddened by service and state of the cabin -food and litter not the best way to welcome visitors to India or compete with other global carriers."
One of his followers on X said they too had a similar experience. "Sir, last week my sis came from USA on Air India, the situation was similar. And also she was not even given a pair of Headphones for this long flight like many others on that same flight. And the Attendants would not even come to their seat even after pressing the help button," the user wrote, while another user said "Vistara has gradually deteriorated in respect to timing and cabin cleanliness over period of time."
The airliner was quick to respond with an apology. "Hi Rajeev, we want to express our regret for the inconvenience you experienced, as this does not align with the experience we aim to provide our customers. At Vistara, we take pride in offering a superior experience to our customers at every touchpoint."
Vistara claimed that this was an isolated incident.
“Dear sir, we are deeply saddened to learn about your experience, as it is not in line with the level of service we strive to offer to our customers. Please accept our sincere apologies for the inconvenience caused," another tweet from the airliner read.