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Signal faces global outage due to huge influx of users

Users are able to open the app and send messages, but nothing is being delivered

SIGNAL-USERS/ A woman holds a smartphone with the Signal messaging app as the Signal logo is seen displayed | Reuters

Messaging platform Signal, which became popular overnight following an exodus of users from WhatsApp due to its updated privacy policy, has been facing technical glitches since Friday night. "We have been adding new servers and extra capacity at a record pace every single day this week nonstop, but today exceeded even our most optimistic projections," Signal tweeted confirming that its services are down globally. 

We are still working as quickly as possible to bring additional capacity online to handle peak traffic levels, it said in another tweet early on Saturday. 

While users have been able to open the app and send messages, nothing is being delivered at the moment. For now, the app has also added a banner on top of chats that mentions - “Signal is experiencing technical difficulties. We are working hard to restore service as quickly as possible.”

After January 6, Signal and Telegram has seen an unprecedented number of downloads with many WhatsApp users looking for more private options for messaging apps. The surge in users on Signal is also thanks to a tweet from Elon Musk following WhatsApp's updated privacy policy. 

Compared to the other two, Telegram and WhatsApp, Signal collects no data from its users and has also promised that it is never going to share user data or show in-app ads. 

Signal had recently said the Indian market has "completely exceeded all expectations" and that the growth in the past few days has driven the company to add capacity to meet the burgeoning demand.

Signal is a non-profit organisation and operates on donations from individuals, corporate donors and grants, similar to the Wikipedia model.


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