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Jet Airways CEO Sanjiv Kapoor angry with Vodafone over poor coverage, repeated customer care calls

He wanted to switch to another service after nine years

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Jet Airways CEO Sanjiv Kapoor expressed his disappointment with Vodafone Idea over their poor coverage and repeated calls from the customer care department when he decided to switch to another carrier.

Taking to Twitter, he said he had decided to switch to another service after nine years because Vodafone has poor coverage in some parts of the country and poor international roaming plans.

"Dear @ViCustomerCare : please stop calling me repeatedly trying to convince me not to switch carriers. I have told you why I am switching after 9 years: 1. Poor coverage in some parts of India, and 2. Inferior international roaming plans for some countries. That's all. Thanks."

When the customer care department of Vodafone Idea said they "can understand this has caused difficulties" to Kapoor, have taken note of his concern, and assured get in touch with him, a miffed Kapoor tweeted in response: "Please DON'T get in touch with me. That is my entire point! I have received a dozen calls since yesterday. Stop the calls pleas, that's all! (Sic)"

Despite his request not to stop the calls, Kapoor continued getting calls from the customer care department. Calling it "unacceptable and absurd" he sought to know what will it take to stop these calls.

"Just got another call, asking if I am having any "problem" with my service. What will it take to stop these calls? Any senior Vi management on Twitter??? This is unacceptable and absurd."

When a user pointed out that Vodafone used to have the best international roaming plans, Kapoor responded: "They did. No longer though."


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