After being 'out of bounds' for customers for over four days due to technical glitches, which created an online furore against it, HDFC Bank on Monday pulled down its troubled new mobile banking app.
As an alternative, HDFC Bank, the country's largest private lender, said the affected customers will be able to use the old app from 5pm on Tuesday.
"The new app, since it is taking us longer to fix than anticipated, is being pulled down from the app store (for iOS users) and Play Store (for Android users) till further notice," HDFC Bank, which has 4.5 crore customers, said on its official Twitter handle.
The trouble is believed to have begun last Thursday, when HDFC Bank put out a Twitter statement, saying new app users were facing trouble logging in and would not be able to use it.
Many users deleted the old HDFC Bank app, leaving them with the only option of using alternatives like net banking, phone banking or missed call banking for their transactions.
This led to a rash of voices against HDFC Bank, especially on the micro-blogging site Twitter.
"In this day and age, how can the largest private bank in the country do this?!", wondered e-commerce giant Flipkart's co-founder Sachin Bansal.
The timing of the app going down, during the time when salaries get credited and mobile banking transactions go up by at least a third of the average, led to many users feeling the pain because of the services being down.
The exact details of the problem with the new HDFC Bank app, or the time it will take for it to come back, were yet to be disclosed.
HDFC Bank had launched the new version of the app last Tuesday, billing it as simple and intuitive, which had features like biometric access for extra security.
