Tata Communications and Cisco jointly launch cloud based Webex Calling Solution

The solution will have components for enriched customer experiences


Tata Communications, and Cisco have strengthened their partnership by launching Webex Calling with cloud Public Switched Telephone Network (PSTN) for enterprises doing business in India. Known as Webex Calling by Tata Communications, it is termed as one of the first of its kind services in India that will be offered by integrating Cisco’s Webex Calling with the cloud voice services of Tata Communications GlobalRapide platform.   

Interestingly, Webex Calling is a business phone system that delivers enterprise-grade calling through a globally available cloud platform. It has more than 14 million users around the world and is expected to  provide enterprises in the Indian market with an enhanced connectivity and collaboration experience. The solution is expected to enable enterprises to scale their communication infrastructure while complying with applicable laws in India, without upfront investments in server hardware. 

Representatives of both Cisco and Tata Communications said that through this solution, users across the country will have access to additional collaboration workloads in the Webex Suite, including meetings, messaging, and webinars, AI-powered innovations such as audio intelligence, and a complete range of devices and more. The AI will help in HD voice and will have AI Call summaries. The solution will have components for enriched customer experiences such as multi line and virtual line support, attendant consoles and analytics, too. As part of this innovation, there will be new series of 9,800 series phones. In addition to that there will be support for third party device, too. 

“Hybrid work has heightened the need for enterprises to deliver seamless, secure and reliable collaboration experiences. Webex Calling simplifies businesses cloud transition through flexible migration choices, reliability, and AI-driven collaboration tools and devices. We are confident that Webex Calling by Tata Communications will empower businesses to thrive with hybrid work and deliver an unparalleled experience for customers,” remarked Daisy Chittilapilly, President, Cisco India and SAARC. 

It is expected that this solution will deliver enhanced employee experiences for business worldwide with Cisco. “We are thrilled to announce a dedicated capability hosted in India for national enterprises as well as global MNCs operating here,” said Arijit Bonnerjee, Senior Vice President and Head India, Tata Communications. 

Tata Communications GlobalRapide platform has more than 5,00,000 global users and has 2,62,000 conferecing licences.  In the cloud voice space, Tata Communications has 12 billion voice minutes managed per year and 1,600 service provider relationships. Around 300 of the Fortune 500 companies are Tata Communications customers and the company connects businesses to 80 per cent of the world’s cloud majors. 

Join our WhatsApp Channel to get the latest news, exclusives and videos on WhatsApp