Sharing a video of her bleeding nose, a Bengaluru-based fashion influencer, Hitesha Chandranee, has alleged that a Zomato delivery executive attacked her after she complained that her order was delivered late. Both the food delivery company and the Bengaluru Police have taken note of the incident, which has gone viral on social media.
“Zomato - are we really safe using ur services”, asked Chandranee in her Instagram post,
Saying she had ordered food at 3.30pm, Chandranee said the delivery did not arrive on time and as a result she called Zomato’s customer care to complain—asking either for a refund or for the order to be cancelled. She says when the executive arrived, she did not open the door completely as she had a pet dog, and asked him to wait as she was on a phone call with Zomato.
In the video, she says she told the executive to take the order back, but that he refused to do so. She says the executive started screaming at her, asking if she considered him her slave as she was making him wait for so long. She claims he pushed the door open, snatched the order from her table and struck her. On seeing that she had started bleeding, he ran away.
Chandranee says her neighbours did not hear or witness the altercation. In a later post, she said Zomato had contacted her.
Zomato customer care replied to her post saying this was not the experience their delivery universe stood for.
“Hey Hitesha, thank you for speaking to us, we can assure you this is not the experience our delivery universe stands for. Our local representative shall be in touch with you shortly to help you with the police investigation... along with assistance on the medical care required. We can't emphasise how sorry we are, rest assured we'll take necessary actions to prevent such incidents from happening in the future,” Zomato replied
The Bengaluru City Police Twitter handle responded to her post promising action would be taken to prevent such incidents from occurring.
The News Minute, however, has cited sources saying the delivery executive said the lady attacked him with her slipper and that he responded in self-defence.
Zomato has yet to release a detailed statement on the incident.
Chandranee says she suffered a nasal bone fracture from the incident.