OTP must for home delivery of LPG cylinder; new system from November 1

Here's what will change for home delivery system of LPG cylinder from next month


Come November, a slew of changes will kick in the home delivery system of Liquefied Petroleum Gas (LPG) cylinder. Consumers who book a LPG cylinder will now need a one-time password (OTP) to be delivered at the doorstep. 

Here's all you need to know about the upcoming changes, starting November 1: 

  • Oil companies are implementing Delivery Authentication Code (DAC), a system which will help in preventing theft and also identifying the right customer.
  • Under the DAC system, OTP will be sent to the customer’s registered mobile number once a gas cylinder is booked.
  • To stop the theft of LPG cylinders, the delivery shall not be completed untill a code is shown to the delivery person on the consumer's registered mobile number. 
  • Consumers of the LPG cylinders should get their mobile number updated if they had changed the mobile number registered with the gas agency failing so will result in stopping of delivery of LPG cylinders. 
  • The consumers should also update the address of their residence if the address mentioned with the gas agency is different from the one in which they are residing.
  • However, DAC will not be applicable for commercial LPG cylinders.

To begin with, DAC will be implemented in 100 smart cities. The pilot project has started in the city of Jaipur in Rajasthan.


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