Air India Chairman and Managing Director Ashwani Lohani has said its server system has been restored after being down for around five hours early on Saturday morning. Air India has rescheduled at least 18 flights from Delhi due to the server outage.
#FlyAI: Our server system SITA, which faced a temporary glitch, this morning was restored at 0845hrs. Air India senior executives, including CMD, Directors, Station Heads rushed to airports to take control of situation & facilitate pax. Flts rescheduled to minimise inconvenience. pic.twitter.com/Np0DgRbQIV
— Air India (@airindiain) April 27, 2019
The outage of the SITA server system disrupted Air India operations across the world, hitting over 400 flights. Stranded passengers posted messages on social media about chaos at airports.
Lohani, was quoted by news agency ANI as saying “between 3:30am and 4:30am today, passenger services system of Air India that is run by SITA was taken for maintenance and after that it remained down till 8:45am; it has just come back. System restored. During the day, we will see consequential delays.”
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Lohani's reference to “consequential delays” means Air India is anticipating knock-on delays to continue on Saturday.
In a tweet at 10am, Air India announced, “Our server system SITA, which faced a temporary glitch, this morning was restored at 0845hrs. Air India senior executives, including CMD, Directors, Station Heads rushed to airports to take control of situation & facilitate pax. Flts rescheduled to minimise inconvenience.”
Julius Baumann, senior corporate communications manager of SITA issued a statement following the outage: "SITA experienced a complex system issue during server maintenance early morning, which resulted in operational disruption to Air India flights. We have now fully restored services at all airports where Air India were affected. Our priority remains, as always, to ensure a stable system where customers can conduct business efficiently and effectively, and we are undertaking a full investigation to understand the root cause and prevent a recurrence. We deeply regret the inconvenience this has caused to the airline and their esteemed customers owing to this disruption."
(With inputs from Soumik Dey)
