India Post will soon provide API-driven automated pricing and centralised dashboards for payment tracking and cash-on-delivery (COD) settlements, according to the Department of Posts.
This move, part of the comprehensive, technology-driven transformation of India Post under the IT 2.0 framework, will be under the collaboration with the Government e-Marketplace (GeM). Open Network for Digital Commerce (ONDC) will facilitate wallet-based prepaid bookings, centralised order tracking, and automated reconciliation with ONDC’s accounting systems.
“Since 2024, a series of reforms have been implemented in India Post under the leadership of Jyotiraditya M. Scindia, Union Minister of Communications and Development of North Eastern Region. To drive this transformation, India Post has onboarded a dedicated data analytics team working with IT 2.0 to enhance operational efficiency through route optimisation, smart sorting, and demand forecasting. The focus is also on data-driven revenue generation, positioning India Post as a modern logistics force aligned with India’s digital economy vision,” read a note from the Union Ministry of Communications.
Hailing India Post as uniquely positioned to be “the backbone of India’s public logistics infrastructure”, the Centre is ironing out any issues related to last-mile connectivity. According to the ministry, the Department of Posts will be in a position to “empower rural commerce, and serve as a key enabler of [PM Modi’s] Digital India vision.”
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In line with this, Dr. Pemmasani Chandra Sekhar, Union Minister of State for Communications and Rural Development on Tuesday chaired a high-level review of the mail operations, parcel operations, and business strategy divisions of the Department of Posts.
With the digital transformation underway, the minister noted, “India Post’s unmatched physical footprint must now be complemented by cutting-edge digital capabilities. This transformation is about scale, speed, and service for every Indian—from the remotest village to the busiest metropolitan area.”
The Department also informed the minister that over 86,000 post offices were currently using the updated ONDC-based application. The entire network of around 165,000 post offices will have migrated to the new platform by August 4 2025, the ministry noted.
India Post also launched centralised delivery for all categories of mail and parcels through dedicated delivery centres—much like Amazon or Delhivery. “These delivery centres will enable the Department to offer flexible delivery services, including Sunday and holiday deliveries, as well as morning and evening delivery options. A total of 344 Delivery Centres have been launched nationwide during Phase 1,” the Ministry said.