Banks need to further improve their customer service DFS Secretary

New Delhi, Jun 25 (PTI) Banks are more stable and healthier, but there is scope for improvement on the customer service side, Financial Services Secretary M Nagaraju said.
     "Today, banks are more stable and healthier. While good customer service is being provided across the board, there is still scope for improvement to ensure we bring a genuine smile to every customer's face," he said on the 118th foundation day of Punjab & Sind Bank on Wednesday.
     On the occasion, the bank launched a series of new and smart branches designed to deliver superior customer experiences and seamless digital services.
     The bank also virtually launched its CASA Back Office in Chandigarh, a strategic step towards streamlining operations and further strengthening customer service delivery, Punjab & Sind Bank said in a statement.
     Additionally, the bank launched cash flow-based digital lending products designed specifically for MSME customers, strengthening its support for the country's small businesses.
     "These initiatives reflect our focus on customer-centricity, digital transformation, and social responsibility. We are proud to serve millions of customers and remain dedicated to building a stronger, future-ready bank," Punjab & Sind Bank MD and CEO Swarup Kumar Saha said.
     To mark its foundation day, the bank announced the introduction of TAB Banking at select branches for customer acquisition, a revamped call centre with customer relationship management capabilities, and a suite of new liability products tailored for students, farmers, and family members.

(This story has not been edited by THE WEEK and is auto-generated from PTI)