After 12 hours of chaos, Microsoft reports progress in restoring services | Outlook global outage
Microsoft said the traffic is being restored gradually and reported improvements in mailbox access and delayed email processing.
Microsoft has made substantial progress in restoring global access to Outlook, Teams, and Microsoft 365 following a major outage caused by a server health-check failure. While recovery actions are completed in parts of the Asia Pacific region and traffic is gradually returning in North America and Europe, intermittent issues still persist. The tech company confirmed that no malicious activity was involved and promised a comprehensive root-cause report after full stabilization.
Microsoft has made substantial progress in restoring global access to Outlook, Teams, and Microsoft 365 following a major outage caused by a server health-check failure. While recovery actions are completed in parts of the Asia Pacific region and traffic is gradually returning in North America and Europe, intermittent issues still persist. The tech company confirmed that no malicious activity was involved and promised a comprehensive root-cause report after full stabilization.
Microsoft has made substantial progress in restoring global access to Outlook, Teams, and Microsoft 365 following a major outage caused by a server health-check failure. While recovery actions are completed in parts of the Asia Pacific region and traffic is gradually returning in North America and Europe, intermittent issues still persist. The tech company confirmed that no malicious activity was involved and promised a comprehensive root-cause report after full stabilization.
After more than 12 hours of chaos across the globe amid disrupted access to Outlook, Teams and Microsoft 365, Microsoft said it has completed recovery actions across parts of its affected infrastructure in the Asia Pacific region while there was broader improvements in North America and Europe.
The tech giant said the traffic is being restored gradually and reported improvements in mailbox access and delayed email processing.
"We’ve made additional progress toward recovery, with actions now completed across portions of affected infrastructure and traffic being gradually restored. We’re seeing improvements in key scenarios, including mailbox access and delayed email processing, though some intermittent issues may continue," the company said in a statement.
Microsoft said it is trying to extend recovery to the remaining infrastructure disrupted during the outage while also improving service consistency by adding capacity and continuing stabilisation efforts.
According to the tech behemoth, the outage was attributed to failure in server health-check, leading to servers becoming unavailable.
"Recovery efforts are ongoing across impacted infrastructure. We are seeing early signs of stabilization, but service capacity has not yet returned to normal levels and health remains variable as traffic is carefully reintroduced," it added.
The company clarified that it was not aware of any malicious activity linked to the incident, adding that it would share a full post-incident report with the root cause after mitigation is complete.