In a big relief for flyers, the government has asked airline operators to ensure that at least 60 per cent of the seats on every flight are provided free of cost to ensure fair access, India’s aviation ministry said in a press release.
The move is part of a sweeping set of reforms aimed at making flying more accessible and hassle-free for passengers.
To date, seats on an aircraft were priced according to location. Window, aisle and seats with legroom were priced higher. Only the middle row and back seats were free of extra charges.
Families and groups travelling together on the same PNR will also no longer be split across rows, with carriers directed to seat them together wherever possible.
The aviation ministry has also asked for strict compliance with passenger rights in cases of delays, cancellations and denied boarding.
Passenger rights are to be clearly displayed on the website, mobile apps, booking platforms and at the airport counter. The information is also to be shared in regional languages to improve access and awareness .
Transportation of sports and musical instruments is to be handled in a passenger-friendly manner, subject to safety rules.
Airlines must also publish clear policies for carrying pets.
The measures come as India aviation market is seeing a steady growth. The country is now the third largest domestic aviation marked with airports carrying over 5 lakh passengers daily.
The surge is being driven in part by schemes like UDAN.