Merchant partners come to the aid of Paytm; company assures them all services without disruption

Paytm says it will offer 'unparalleled service and support to partners and customers'


Fintech firm One97 Communications, which owns the Paytm brand, said it received support from merchants who "have placed their trust in our ability to simplify and secure their payment processes" and assured them of continuity of services without any disruption.

Amid the recent crisis around Paytm Payments Bank Limited (PPBL), which has been barred by the RBI from accepting deposits or top-ups in customer accounts, wallets, FASTags and other instruments after February 29, Paytm, in a blog post, assured its users and merchant partners that the Paytm app and services continue to operate at full capacity.

The fintech firm claimed that its innovations in the digital payments space have "redefined the payments landscape and offer unmatched payment experience, instant transactions, and unwavering reliability that merchants across India have come to depend on."

It claimed that it revolutionised the payment experience and this led to a "more connected, efficient, and secure financial ecosystem."

The company said over the past two years, the collaborations with large banks have not only expanded but also progressed positively, allowing it to operate with a range of banking partners to support its services.

In instances where Paytm Payments Bank acts as a back-end bank, it can seamlessly transition these services to other partner banks to ensure that the merchant partners face no disruptions, the company said.

“We have been working with Paytm for two years and they have always been at par when it comes to their innovative products and services. I strongly recommend everyone to continue using Paytm services as before,” Paytm quoted the chief operating officer of Hotspot Retail Private Limited Satya N. Satyendra as saying.

Avanish Agarwal, consulting chief marketing officer of Smaaash, said, “As an FEC (Family Entertainment Centre) brand, we have been leveraging Paytm’s innovative solutions like QR and Card Machines, relying on their seamless integration into our sales and marketing process. As a brand, we have got complete support from Paytm and we are absolutely satisfied with their services."

Pankaj Maniyar from BIBA Fashion, noted, “Our BIBA Store has always relied upon Paytm’s iconic Dynamic QR device and Card Machines, more so because payments always go through these devices instantly. With Paytm being the most popular and trusted payment option preferred by our guests, it gives us the ease of doing business.”

Paytm said its dedicated teams continue to work tirelessly, providing unparalleled service and support to our partners and customers.


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