As operational disruptions continued for the third day on Thursday, IndiGo cancelled more than 300 domestic and international flights at Delhi, Mumbai, Chennai, Kolkata, Bengaluru and Hyderabad airports, affecting the travel plans of thousands of passengers.
At least 95 flights were cancelled at the Delhi airport, 85 at the Mumbai airport, 70 at Hyderabad and 50 at Bengaluru. Besides, there were cancellations at other airports as well, news agency PTI quoted sources as saying.
The number of flight cancellations is likely to be higher by the end of the day.
"IndiGo has been facing acute crew shortage since the implementation of the second phase of the FDTL (Flight Duty Time Limitations) norms, leading to cancellations and huge delays in its operations across the airports," PTI quoted a source as saying.
Meanwhile, the Directorate General of Civil Aviation (DGCA) said it is investigating IndiGo flight disruptions and has asked the airline to submit the reasons for the current situation, as well as its plans to reduce flight cancellations and delays.
IndiGo said it is offering affected customers alternate travel arrangements to reach their destinations or refunds, as applicable.
According to an Economic Times report, passengers who opt for refunds will receive the money through their original mode of payment. The passengers also have the option to choose a credit shell, which could be used for future travel.
Passengers who are seeking refunds are asked to provide their PNR or transaction ID.
Steps to get a refund
Go to: https://www.goindigo.in/refund.html
Provide your PNR or booking reference number along with your email ID or last name.
Choose the ‘Cancel Booking’ option to proceed.
After cancellation, you can choose your preferred refund method and confirm the cancellation.
Verify the details, and click ‘Proceed.’
The refund is usually processed within 5-7 working days.
