Technical issues affected the internet banking as well as the mobile application of HDFC Bank, the country’s largest private sector lender, for the second straight day.
Thousands of customers of HDFC Bank had not been able to access the net banking or mobile apps of the bank on Monday, due to what the bank said was a “technical glitch.”
However, the problems seemed to have continued on Tuesday. Screenshots shared by several customers on Twitter showed messages stating “the net banking system is busy processing heavy load from currently logged in customers, request to try after some time.”
People trying to access HDFC Bank’s mobile banking app also got error messages. The bank’s customers were certainly not pleased.
“How can a bank be down for so long and have no backup and IT team can’t revert to working state,” wrote a harried customer.
“It’s frustrating to see that after 02 December, today (03 Dec) again customers are not able to log in using mobile app; first said that due to heavy traffic issues were there, and now that stopped responding,” said another customer.
A few customers wondered who would bear the delayed payment charges since they couldn’t log in to net banking and make the credit card payments.
HDFC Bank claimed the technical glitch was taking time to rectify.
“We apologise that the resolution of the technical glitch is taking more time than anticipated. Our experts are working round the clock. While some customers are able to transact using netbanking and mobilebanking app, a few may still be facing intermittent issues,” the lender said.
“Needless to say this is not the experience we would like our customers to have and we sincerely regret the inconvenience,” it added.
HDFC Bank has a customer base of over 49 million and operates over 5,100 banking outlets. According to one of its presentations, 92 per cent of the customer initiated transactions were via internet and mobile channels.