IndiGo Airlines on Tuesday issued an apology after a video surfaced in which an airline staff and a passenger can be seen engaging in a brawl at Delhi's Indira Gandhi International Airport.
The video of the incident, which took place last month, shows the duo thrashing and abusing each other and the airline staff holding the passenger down by the throat.
IndiGo said this incident was investigated and stern action was taken against the staff under the code of conduct violation.
"I acknowledge the unpleasant experience our passenger went through, while engaging with our staff at Delhi airport. My personal apologies as this does not reflect our culture. I had personally spoken to the passenger and asked for an apology. Once again my personal and sincere apologies to the affected passenger," IndiGo president Aditya Ghosh said, in a statement.
He further said that at IndiGo, the dignity of passengers and staff was of utmost importance and any act that compromised the dignity of either was of a serious concern.
On October 15, a PCR call was reportedly received at a police station regarding the quarrel at the Delhi Airport.
A passenger namely Rajeev Katiyal, who arrived from Chennai, was waiting for the coach bus when he got into an altercation with the staff, namely Jubi Thomas, due to a misunderstanding.
The passenger allegedly abused the staff following which they stopped Katyal from boarding the bus which was to take him to the terminal.
They then manhandled him and pinned him to the ground by his throat.
